Avaya Conversational Intelligence: A Real-Time System for Spoken Language Understanding in Human-Human Call Center Conversations

Jan Mizgajski, Adrian Szymczak, Robert Glowski, Piotr Szymánski, Piotr Zelasko, Lukasz Augustyniak, Mikolaj Morzy, Yishay Carmiel, Jeff Hodson, Lukasz Wójciak, Daniel Smoczyk, Adam Wróbel, Bartosz Borowik, Adam Artajew, Marcin Baran, Cezary Kwiatkowski, Marzena Zyla-Hoppe

January 2019

Type

Conference paper

Publication

Interspeech 2019, 20th Annual Conference of the International Speech Communication Association, Graz, Austria, 15-19 September 2019